Documentation: Frequently Asked Questions

Frequently Asked Questions

My PC is not “VR-ready”. Can I still use MARUI? What about very large or complex scenes?

MARUI does not require any specific hardware. Display performance will depend on the Maya scene you wish to open.
You can check if your scene is too complex for VR on your PC by enabling frame rate display in Maya (Display ⇒ Heads Up Display ⇒ Frame Rate).
Move the camera and observe the frame rate at the bottom of the viewport.
If you reach more than 120fps, the scene will display smoothly in VR (60fps per eye).
If you achieve between 60fps and 120fps, jittering may occur (30fps per eye).
If you cannot reach 60fps, we do not recommend trying to view the scene in VR.
Try hiding parts of the geometry or switching to wireframe display to improve performance.

 

How does MARUI protect me from identity theft and credit card fraud?

We are using PayPal as a payment service. PayPal protects your identity and payment information.
We do not see your credit card information and can neither lose it nor overcharge you.

 

Do you provide support? In what languages?

We provide support in English, German, and Japanese at support@marui-plugin.com

 

I lost my username / password. How can I get it back?

If you purchased MARUI before February 2018 and received your license credentials via PayPal, you can find them in your PayPal account under:
Payments ⇒ Manage pre-approved payments ⇒ 株式会社MARUI-PlugIn.

If you purchased MARUI after February 2018 and received your license credentials via email, please contact us at support@marui-plugin.com

 

When and how can I cancel my subscription?

You can cancel your subscription at any time in your PayPal account under:
Payments ⇒ Manage pre-approved payments ⇒ 株式会社MARUI-PlugIn.
If you are having trouble with canceling your subscription, please contact us at support@marui-plugin.com. We can cancel the subscription for you.
Your username, password, and license remain valid until the end of the subscription period.

 

What happens to my subscription if MARUI-PlugIn goes bankrupt or gets acquired?

If we are for any reason unable to continue our service, we will provide a tool to activate MARUI without requiring our activation server.
That means you will be able to continue using MARUI even after we cannot continue our service.

 

Do you provide a trial version?

A trial version of MARUI is available at https://www.marui-plugin.com/marui3trial/.  This version offers all the tutorials, so you can see if MARUI has the features and workflows that you require. However, it does not allow you to work on your own scenes.
If you represent a company and are interested in evaluating MARUI for use in your production pipeline, please contact support@marui-plugin.com for an evaluation version.

 

I am not satisfied with MARUI and want my money back!

We offer a 100% money-back guarantee in case you are not satisfied with MARUI. Please contact us via email at support@marui-plugin.com. This guarantee is limited to the first month of your subscription.

 

Do you offer volume licenses, floating licenses, or perpetual licenses?

We do offer volume licenses, floating licenses, and perpetual licenses on an individual basis.
Please contact us at support@marui-plugin.com for details.

 

Do you offer educational licenses

MARUI is free for educational use for universities, schools, students, and teachers.
Please contact us at support@marui-plugin.com to request you educational license.

 

Does MARUI support Linux?

Yes, we do offer Linux versions of MARUI. Due to the lack of support for VR devices on these operating systems, only SteamVR compatible headsets are supported on Linux, and the development of features can be slower than on the windows version.

 

Does MARUI work with the Oculus Quest / Quest 2 / Quest 3? Does it work via AirLink?

Yes, MARUI works with the Quest / Quest2, both via USB connection (“Oculus Link” and via WiFi connection (“Oculus AirLink”). To use the Quest / Quest 2, you must have the Oculus Desktop App installed on your PC. You can get the Oculus Desktop App at https://www.oculus.com/setup/
To use AirLink, make sure that the Oculus Quest can connect wirelessly, either to a WiFi network which is connected to your PC via LAN cable, or directly by turning your PC into a “Mobile Hotspot” (on Windows 10, in the task bar Network icon).
Inside the Oculus Quest, go to settings and connect to that network.
Then, inside the Oculus Quest, go to “Settings” -> “Experimental”, and enable “AirLink”.
Then pair AirLink your PC. You will have to confirm a pairing code on your PC.
On your PC, start Maya, load MARUI plugin, and start MARUI plugin from the Maya shelf.
If you’re having trouble with the pairing or the connection, please check your Wifi network and Windows Firewall.
 

I’m having trouble selecting anything. I don’t see the red line where my controllers are pointing to, only a short arrow on top of the controller.

Marui, by default, does not use a “pointing-with-the-arrow-at-things” style of interaction, but a “hold-the-arrow-in-front-of-things” style of interaction.
Much like the mouse cursor on your desktop needs to be on top of a button or menu item to select it,
you should hold your cursor (the arrow on top of your controller) in front of whatever button or object you want to select in Maya.
This works even if the object is far away.
This method of selection was chosen because pointing at small objects that are far away quickly becomes difficult (like trying to shoot a distant object with a pistol).
If you prefer the “pointing-at-stuff” style of interaction, you can switch to it in the Marui Settings (in the Maya Shelf), in the UI tab
under “Selection Mode” and set it to “Laser Pointer”.
Be aware though that the tutorials “Start” button is always a “cursor-in-front” button, because learning about the various interaction styles is part of the tutorial.